- We make 99% of our products when they are ordered. Production time is 1-5 days from the day the product(s) is ordered unless otherwise noted in the product description. Production time runs Monday-Friday. We are closed Saturday and Sunday to be with our family.
- All our products are shipped by USPS.
- You will receive an email with shipping confirmation and tracking when your item(s) ship.
- Please check each product for specific production times.
- We are not responsible for lost or damaged items by the USPS. Please let us know if this happens though! We will assist you with filing a claim.
- Once products leave our hands we have no control of how long a product gets to you.
- If you would like a shipping service that is not USPS please let us know before you place your order and we will adjust your shipping cost.
- Due to the custom nature of our products we do not accept returns.
- Please contact us at firstname.lastname@example.org within 24 hours of receiving your order if you have any issues with your order. We want to know, so please don't hesitate to contact us!
- Many of our products are made with wood. Being a natural product please note that the shade and wood grain will be different than the product photo and will vary between shipments.
- Our laser cut products are cut using a real laser! Yes, really! So the products will have a bonfire smell to them that will dissipate with time. It is also normal to see some smoke residue and lines on the shapes. Both will not have any issues with your final product whether you are staining or painting.
- Contact us at email@example.com